Privacy Policy

1. Introduction

Welcome to Basilissa ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including:

• Basilissa Mobile App (Android) - Our customer ordering application
• Basilissa Website - Our online ordering platform at basilissa.com
• Basilissa Dispatch App - Our delivery partner application

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

When you use our services, you may provide us with:

• Account Information: Phone number (used for authentication via OTP verification), name, and email address
• Delivery Information: Delivery addresses, landmarks, and location coordinates
• Order Information: Food items ordered, special instructions, order preferences, and order history
• Payment Information: Payment method preferences (processed securely through Hubtel payment gateway)
• Communication Data: Messages sent through our support chat, feedback, and reviews
• Profile Information: Profile picture (optional), saved addresses, and favorite items

2.2 Information Collected Automatically

When you use our apps or website, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: Pages visited, features used, time spent on the app, and interaction patterns
• Location Data: With your permission, we collect precise location data to facilitate delivery and show nearby branches
• Push Notification Tokens: To send you order updates, promotions, and important notifications

2.3 Information from Delivery Partners

For our delivery partners using the Basilissa Dispatch App, we additionally collect:

• Identity Verification: Account ID, full name, and phone number
• Location Tracking: Real-time GPS location during active deliveries to provide customers with accurate delivery tracking
• Delivery Performance: Delivery completion times, ratings, and earnings data
• Emergency Contact: For SOS features and safety purposes

3. How We Use Your Information

We use the information we collect to:

3.1 Provide Our Services

• Process and fulfill your food orders
• Facilitate delivery to your specified location
• Enable real-time order tracking
• Process payments securely through our payment partners
• Communicate order status updates via push notifications and SMS

3.2 Improve Our Services

• Analyze usage patterns to enhance user experience
• Develop new features and menu offerings
• Optimize delivery routes and times
• Train and improve our customer support

3.3 Safety and Security

• Verify user identity and prevent fraud
• Ensure delivery partner and customer safety
• Investigate and resolve disputes
• Comply with legal obligations

3.4 Marketing and Communications

• Send promotional offers and discounts (with your consent)
• Notify you about new menu items and branches
• Share relevant updates about our services

You can opt out of marketing communications at any time through your app settings or by contacting us.

4. Information Sharing

We do not sell your personal information. We may share your information with:

4.1 Service Providers

• Firebase (Google): For authentication, database services, cloud messaging, and analytics
• Hubtel: For secure payment processing
• Cloud Hosting Providers: For data storage and application hosting

4.2 Delivery Partners

When you place a delivery order, we share necessary information with delivery partners, including:

• Your name and phone number
• Delivery address and any special instructions
• Order details for verification

4.3 Restaurant Branches

We share order information with our restaurant branches to prepare your food, including order items, special instructions, and pickup/delivery preferences.

4.4 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit using SSL/TLS protocols
• Secure Authentication: Phone-based OTP verification for account access
• Access Controls: Limited access to personal data on a need-to-know basis
• Firebase Security Rules: Database access is protected by security rules
• Payment Security: Payment information is processed by PCI-compliant payment providers (Hubtel)

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights & Choices

You have the following rights regarding your personal information:

6.1 Access and Update

You can access and update your profile information, delivery addresses, and preferences through the app settings or your account profile.

6.2 Delete Your Account

You can request deletion of your account and associated data by contacting our support team. Note that we may retain certain information as required by law or for legitimate business purposes.

6.3 Location Permissions

You can enable or disable location services through your device settings. Note that disabling location may affect delivery functionality.

6.4 Push Notifications

You can manage push notification preferences in your device settings or within the app. Disabling notifications may cause you to miss important order updates.

6.5 Marketing Opt-Out

You can opt out of promotional communications through app settings or by clicking "unsubscribe" in marketing emails.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and login status
• Maintain your shopping cart
• Analyze website traffic and usage patterns
• Improve website performance

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Third-Party Analytics

We use Google Analytics and Firebase Analytics to understand how users interact with our services. These services may collect information about your use of our app and website.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Order history is retained for your convenience and for business records. You may request deletion of your data subject to legal retention requirements.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Ghana, where our service providers (such as Firebase/Google) maintain servers. These countries may have different data protection laws. By using our services, you consent to such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website and app
• Updating the "Last Updated" date at the top of this policy
• Sending a notification through the app for significant changes

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Thank you for trusting Basilissa with your information.
We are committed to protecting your privacy while delivering delicious meals to your doorstep.